EXCHANGE & REFUNDS
a. Product Exchanges: The Wholesaler may establish a product exchange policy, specifying any conditions, timeframes, or restocking fees applicable to the exchange. The Retailer agrees to comply with the Wholesaler's exchange policy. In the event of a valid product exchange due to any major manufacturing defect, the Wholesaler may issue an exchange equal to the quantities of the affected received products.
b. Refunds: Upon successful delivery of the order, The Wholesaler does not provide refunds. All sales are final.
c. Cancellations: The Retailer may cancel orders by providing written notice via email (sonnihaus@gmail.com) to The Wholesaler up to 3 business days from the order date. In the event of a cancellation after 3 business days from the order date, The Retailer shall be responsible for a restocking fee of 10% of the total order value. The Wholesaler may cancel the order at any time with advanced notice to The Retailer due to product unavailability, supply shortage, and for any unforeseeable reasons beyond The Wholesaler’s control, in which, no cancellation fees will apply.